In Ukraine, by the end of 2024, the 112 service will be available in all regions. This is a single number for all emergencies — an alternative to hotlines 101, 102, 103 and 104.
This was reported by the Minister of Internal Affairs Ihor Klymenko on November 7.
The launch of the 112 service is a step closer to EU standards. Four months ago, a single number was launched for residents of Kyiv, and since September — for the Kyiv region. During this time, almost 280 000 calls were received: 15% of them were redirected to the relevant units. About 85% of the calls were of a consultative nature.
Klymenko explained that the launch of the 112 line made it possible to relieve emergency service operators from non-core calls.
Also, people with hearing or speech impairments can contact the 112 line using video communication — during four months, 112 operators processed almost 4 thousand calls in sign language.